The Client Case Management (CCM) system has been developed to support Red Cross Australian Services and Community Programs to enable a streamlined and consistent client journey across services. Client focused service delivery through CCM ensures an enhanced client experience across programs and improves the work of Red Cross. The purpose of CCM is to strengthen our work in providing services to vulnerable people across programs and regions throughout Australia.
CCM has been configured on the Infoxchange Service Record System (SRS), an online client management system developed in partnership with the community services sector.
For support, submit a request with the Red Cross CCM Support Desk through the Lounge page and IT Help Desk: CCM Service Desk.
To ask a question, email [email protected].